The Next Luxury and Lifestyle Segment Evolutions from NYU IHIIC | By Adam Mogelonsky and Larry Mogelonsky
The Next Luxury and Lifestyle Segment Evolutions from NYU IHIIC | By Adam Mogelonsky and Larry Mogelonsky
Venturing down to the Big Apple for the NYU International Hospitality Industry Investment Conference (IHIIC) is an enlightening must-see event, often a forerunner for many trends that will ripple through every property in every category. This year – the 46th annual held at the beginning of June – was no exception. But rather than give a play-by-play on what was said during each panel session, our rationale here is to highlight and expand upon one megatrend that every hotel executive and investor should grasp.
Namely, we are in the midst of a great evolution for what travelers value, what emotionally influences their choice of accommodations, and what else they want to spend their money on. The lifestyle and luxury segments traditionally codify and profit from these tenets. But now, from what we see with the explosion of luxury and lifestyle brands, new properties, and developments within these spaces, even these segments deserve further segmentation.
No two words better encapsulate the sentiment from NYU IHIIC and the general outlook on the hotel industry than 'cautious optimism.' Developers and capital allocators see a bright, long-term future for hospitality. Still, some big, potential bumps along the road are slowing investment in 2024 and leaving a lot of dry powder waiting for a flashing green light, whether that's a clear signal from the Fed of future rate cuts or other positive benchmarks of further economic growth. Still, you can hide a lot in the aggregate, and the continued diversification of lifestyle hotel brands is one such trend.
The Current State of Luxury Categorization
To give you perspective on where we are right now, do you remember when dividing the hotel industry into categories that meant only economy (or budget), midscale, upscale, and luxury? Over the years, as the barbell distribution of hotel categories has fattened both ends of the spectrum, we now have select service, limited service, and (to a lesser extent) extended stay to complement the economy, while on the other end, there's now upper midscale, upscale and upper upscale (this last classification in the chain scale is seeing big year-over-year according to the latest figures by the way).
Through the 'Mille Club', which is Hotel Mogel's internal term to denote our work with and constant research of hotels charging over $1,000 per night, we haven't seen an improved taxonomy within the luxury spectrum. The best we've seen is the partitioning off of the ultraluxury category to denote super-expensive enclaves of the 20-80 key range. Think brands like Aman, Bulgari, Dorchester Collection, Mandarin Oriental, Oetker Collection, One&Only, Raffles, Ritz-Carlton Reserve, Rocco Forte, Rosewood and Six Senses.
Hardly an exhaustive list, each property in these brands, whether urban or resort, reflects flawless service and personalization but also a wholehearted embrace of the in-vogue term 'quiet luxury' where seclusion within a supremely elegant setting is the order of the day. We've seen this category bloom over the past decade, and all indications are that this will continue because it represents the epitome of the 'experience economy' – hyper-personalization, exclusivity, seclusion, immaculate attention to detail, elite access to one-of-a-kind activities.
The word 'lifestyle' has also entered the recent discussion as a pseudo-luxury modifier, but there's no firm delineation of how this reflects rate structure and service offerings. It's used in marketing communications rather liberally by brands that are luxury as well as those that are premium or upscale. Our sense of the word is that it indicates a mindset, not a classification, that is, any hotel in any category that aims to bring together like-minded individuals through a confluence of hotel themes, services, amenities, and curated experiences.
In short, lifestyle primarily focuses on creating a congregation point for a particular psychographic or interest group independent of a hotel classification. Instead, we see growth within the luxury segment within an emerging subcategory that we describe using a novel term that we've borrowed from music—'progressive luxury'.
Defining the Progressive Luxury Category
As its nomenclature implies, progressive is supposed to mean 'making progress'. Hence, progressive luxury represents a new category where the main draw is, like lifestyle, a sense of community for alternative thinkers, wellness-focused travelers, and people who have reoriented their habits around modern high-performance living, all completed with the hallmarks of luxury hotel service. These are properties that are citizens and stewards of their localities.
To give you a baseline for travel demand, here are the secular changes in consumer behavior that progressive luxury is aiming to serve:
The prioritization of wellness and well-being is a hallmark of this new categorization and the guests it serves. Whereas wellness in traditional luxury brands may be centered around the spa and gym – think brands like Conrad, Four Seasons, Kempinski, Langham, Montage, Park Hyatt, Ritz-Carlton, Shangri-La, Sofitel, St. Regis, Peninsula and Waldorf Astoria – progressive luxury has placed healthy living, creativity and networking with other HENRYs (high earner not rich yet) in a sophisticated setting at the core of the brand's differentiation.
Of a key range that can be in the 100-250 range, this wellness-oriented lifestyle of a progressive luxury brand transcends the guest suite and pervades every guest-facing operation. To give you a sense of some brands we see evolving in this space, consider ones (however emerging or nascent they may be) like 1 Hotels, Andaz, EAST Hotels, EDITION, Equinox Hotels, Janu, Nobu Hotels, Pendry, SIRO, and Soho House.
Concurrently, to see this evolution in action, you may also look at other niches with a wellness focus like the 'luxury health clinics' of Canyon Ranch or Lanserhof, as well as the 'hip' upper upscale brands such as W Hotels or Virgin Hotels. Yes, we've thrown a lot of names at the wall. Still, the point herein is that there's a new category emerging that's more poignantly targeting health-conscious, eco-conscious, experience-motivated travelers who also happen to be trendy HENRYs or captains of industry. We've labeled this as 'progressive luxury,' but we're open to other nomenclature suggestions!
Lifestyle Total Revenues
What this conference clarified for us was that the luxury segment is more fluid than previously imagined. From all the brand names rifled off above, it should already be evident that there is no longer just one type of luxury customer and that the traditional methodology of segmentation by age and income doesn't work in today's lifestyle-driven economy.
The real secret sauce of progressive luxury and all other luxury subcategories now lies in mixed-use real estate or profit center diversification—what's often termed total revenues on a proforma or the income statement. The principle here is that the hotel room night is often only the first source of revenue from a guest who will ultimately spend 50% to 200% more than their room reservation on ancillaries (dining, spa, activities, excursions, events, gift shop, and so on).
Many of these secondary, non-room revenue sources are harder to forecast accurately during the initial feasibility or development stages. Still, they can be lucrative profit centers and instrumental vehicles for long-term loyalty. This is what we colloquially label as a hotel's 'reason to visit', and it is often pushed through by the passion and sheer will of ownership that sees the intangible benefits beyond the numbers alone may tell.
For instance, can you build a luxury hotel nowadays without a strong wellness program? These spas and guestroom FF&E to realize said programming have a huge capex, and yet they are entirely necessary to attract the type of guests you need to sustain your rates. To give you another sense of the relationship between this diversification of luxury identities and the total revenues from across the entire guest journey, consider the emergence of branded e-commerce like the Mandarin Oriental Shop, Aman Essentials, or, more granularly, Rosewood Asaya's clothing partnership with Sporty & Rich.
It may be a lot to take in all these developments, but what's critical is to consider that mixed-use revenues mean those captured inside the four walls (rooms, dining, spa, parking, etc.) and those beyond (e-commerce, activities, additional services). It's truly a new frontier with luxury representing the hospitality vertical at the forefront of immense change, with hotels developing new products and services to serve this ageless, 21st-century guest mindset. We are eagerly awaiting next year's outing of NYU IHIIC for confirmation on this trend of progressive luxury and to see the latest developments and evolutions that may bring to our incredibly dynamic industry.
Larry MogelonskyHotel Mogel Consulting Limited
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